Last update: 14 September 2022

1. about us

The information contained in this document is operated under the brand name ” Crown Mango Expert” (Crown Mango Expert) at https://crownmangohk.comThe website operates in relation to the Crown Mango Expert online store.

 

The following terms and conditions are the copyrighted intellectual property rights of the company. Third parties are prohibited from using or even extracting any terms and conditions for commercial use in providing goods and / or services. Any infringement may be subject to legal sanctions.

2. definition

In these terms and conditions :

(a) ” Account ” means your registered account on Crown Mango Expert ‘s online store;

( b ) ” Business Day ” means from 9:00 am to 6.00pm .in Hong Kong, excluding Saturdays, Sundays and gazetted public holidays;

(c) ” Contract ” means an order for a Product or Products which you have accepted in accordance with these Terms and Conditions as accepted by us in Clause 6.2 below.

(d) ” Customer ” means any individual placing an order on the Online Store;

(e) ” Coupon ” means a promo code or e-coupon provided by you at Crown Mango Expert for one-time purchases in the Online Store;

(f) ” Order ” means the order you submit to the Online Store to purchase our Products;

(g) ” Order Confirmation ” means the email we send to you in which we confirm your order in accordance with clause 6.2 below;

(h) ” Online Store ” means the Crown Mango Expert website;

( i ) ” Product ” means any product available for sale to the Customer on the Online Store ;

(j) ” Website ” means the Crown Mango Expert website accessed at: https://crownmangohk.com;

(k) ” you ” means the customer or guest;

(l) references to ” Terms ” refer to the terms of these Terms and Conditions;

(m) Headings are for reference only and will not affect the composition and interpretation of the Terms and Conditions;

(n) Words given the singular shall include the plural and vice versa. Gendered words should include all genders and words referring to people should include individuals, companies,legal persons, corporations or business partners;

(o) References to ” including ” , ” comprising ” or similar words or expressions shall mean unlimited.

3. Eligibility

To shop at Crown Mango Expert , you must be eighteen ( 18 ) years of age or older. If under the age of eighteen ( 18 ), you must be accompanied by a parent or guardian to shop at Crown Mango Expert .

4. Licensing and access to the website

Crown Mango Expert grants you a limited license for this website and for personal use; you may not misuse our online store without the express prior written consent of Crown Mango Expert . You should not use any automated system or software to extract data from this online store for any purpose. You may not commit or encourage criminal offenses, and may not spread or transmit viruses, including but not limited to Trojan horses, worms, logic bombs, or any other malicious, harmful technology posted on an online store, breach of confidentiality, or in any way Post in an objectionable or obscene manner, hack, destroy data, disturb other users, infringe any other person’s proprietary rights, send any unsolicited advertising or promotional material, or attempt to influence the online store or all computer equipment accessed through the online store performance or function. Any violation of this provision may constitute a crime under applicable law. In the event of such violations, Crown Mango Expert will automatically terminate the licenses granted above , report the violations to the relevant law enforcement agencies, and take appropriate legal action,

You also may not modify this website or any part of it. This license does not include an endorsement of: resale of this website or its content, commercial use of this website or its content; collection and use of any product listings, descriptions or prices; any derivative use of this website or its content; Download or copy user data for the benefit of the merchant; use any data mining, robotics or similar data collection and extraction tools. This website, or any part thereof, may not be reproduced, copied, sold, resold, viewed or otherwise used for other commercial purposes without the express prior written consent of Crown Mango Expert . You may not use any original label or any other hidden text containing the Crown Mango Expert name or trademark without the express prior written consent of Crown Mango Expert. Any unauthorized use will automatically terminate the license granted above.

You are granted a limited, revocable and non-exclusive right to create a link to https://crownmangohk.com hyperlinks; provided that such links do not render in a false, misleading, derogatory or otherwise offensive manner Crown Mango Expert , its related affiliates, or its products or services. At the request of Crown Mango Expert , you must remove any hyperlinks to this website on your personal website or other digital carrier. You may not use any Crown Mango Expert logo, other proprietary images or trademarks in any connection without the express prior written consent of Crown Mango Expert.

5. the entire agreement

5.1 These terms and conditions apply to your use of the Online Shop and all orders and contracts we have made or will make for the sale and supply of Products. These terms and conditions constitute the entire agreement between you and Crown Mango Expert and apply to any and all prior and contemporaneous agreements between us.

5.2 You acknowledge that, after entering into this Agreement, neither you nor us have relied on any representations, promises or promises given by the other party, nor do you imply any representations between you and us that have been said or made prior to these terms and conditions, unless in the terms and specified in the rules and regulations.

6. Terms of Sale

6.1 Registration

(a) To place an order on our online store, you may choose to create an account through the online store.When you register for an account, you must ensure that the information provided is valid and correct.You must also change your information through the relevant section of the online store to provide us with your new information. We reserve the right to suspend or terminate your registration if we have reasonable grounds to suspect that any information is untrue, inaccurate, not up-to-date or incomplete.

(b) You may not create multiple accounts to abuse the online store.

6.2 Entering into a contract

(a) The information set out in the terms and conditions and the details contained in this online store do not constitute an offer to sell, but an invitation to offer.There is no product contract between you and us until we ship the product to your address.

(b) To place an order, you need to follow the online shopping process on the online store. Thereafter, you will receive an order confirmation, which will serve as confirmation that we have received your order. You acknowledge that receipt of an order confirmation does not constitute our acceptance of your order.

(c) We can only confirm that we have accepted the order when you receive a shipping notification. Please check the status of your order through the online store.

(d) The contract relates only to those products we deliver to you.If your order contains multiple products, those products may be delivered to you in individual packages at different times.

6.3 Prices and Payments

/ errors may occur under certain unpredictable circumstances . If we find that the price of any product you ordered is incorrect, we may, in our sole discretion, cancel your order. If this happens, we will notify you by email . If you need to return or exchange, we will deal with it according to the company’s “Return Policy”.

(a) The prices indicated on the website are in Hong Kong dollars.If required, additional shipping charges will be charged; such additional charges will be clearly indicated and included in the ” Total ” .

(b) We are under no obligation to fulfill your order if the price listed on the online store is incorrect (even after we have confirmed your order).

(c) You may place your order using any of the prepaid or cash on delivery methods listed on our online store. Likewise, you can use coupons to pay for all or part of the price of your order.

(d) Coupons are limited to use on the website. If you enter a valid discount code at checkout, you will not be able to request a supplementary discount after the order is established.

(e)We use credit cards or third-party payment platforms ( “PayPal”) for online transactions and payments, subject to their terms and conditions. If you use a third-party payment platform to pay, your credit card information will be collected, processed or retained by the third party. If you are connected to any third-party payment platform, any damage or loss incurred or incurred by you or the third party should be borne by you or the third party due to the use of such payment platform. No responsibility for content or services provided.

If you encounter problems with payment, please contact the third-party platform directly. Before confirming the order, please read the terms and conditions and privacy policies of these third-party payment platforms carefully. If the user clicks to submit an order/or payment, it is deemed that he agrees to abide by the aforementioned terms and conditions and privacy policy.

( f) If you pay by credit card, upon receipt of your order, we will require a pre-authorization of your card to ensure that there is sufficient balance on the card to complete the transaction. Orders will not be confirmed until this pre-authorization check has been completed. Once we send you an order confirmation, your card will be charged for the required payment. Validation and authorization of credit card issuers. If we do not receive the required authorization, we will not be responsible for any delay or stoppage of delivery.

( g) After authorizing payment, by clicking the ” Buy Now ” button, you confirm that the credit card belongs to you or that you are the legal holder of the coupon and that you have sufficient funds or credit to pay for the product.

6.4 Rejection of an order

(a) We reserve the right to withdraw any product and / or delete or edit any material or content on this online store at any time. We will do our best to process all orders, but in some exceptional circumstances, we may refuse to process an order after sending you an order confirmation, which we reserve the right to do at our sole discretion and at any time.

(b) If we cancel your order and you have paid for the order, the payment amount will be refunded to you in full.

(c) we will not hold you or any other third party liable for our withdrawal of any product (whether sold or not) from this webshop, deletion or editing of any material or content on this webshop or refusal to process or accept an order Three parties are responsible.

7. deliver goods

7.1 Our aim is to ship the Products to you at the delivery location you have requested in your order and the delivery date specified by us at checkout of your order (updated in the order confirmation).

7.2 If we expect to be unable to deliver on the estimated delivery date, we will attempt to notify you. However, to the extent permitted by law, we are not responsible for any loss, liability, cost, damage, charge or expense to you as a result of any delay in shipping.

7.3 When the product arrives, you may be asked to sign for it. If you haven’t received the package yet, but the order status has shown receipt, please click to contact Crown Mango Expert customer service, the customer service department will be happy to serve you.

7.4 Please note that in some cases we may not be able to deliver to certain locations, if this happens, we will notify you through the contact information you provided to us when you placed your order, and arrange for cancellation of the order or delivery to other delivery address.

7.5 We provide standard packaging.

7.6 If the product is defective during delivery, please refer to Article 9 ” Return Policy” of these Terms and Conditions to know your rights.

7.7 We will attempt to contact you if you are unable to receive or collect your order. The logistics company may reschedule the next business day. You can contact Crown Mango Expert customer service or logistics company. For more information, please refer to Section 26 ” Contact Us ” below.

7.8 If you refuse delivery for unreasonable reasons, resulting in a delay in delivery or receipt, or if you do not accept delivery or collect from the carrier (within one week of our initial attempt to deliver to you), we may ( without prejudice to other rights or remedies available to us) do one or both of the following:

(a) charge you any fees and other costs that are borne by us and reasonably incurred;or

(b) make the Product unavailable for further shipment or pickup and notify you that we will cancel the applicable contract immediately. In such event, we will, after deducting reasonable administrative costs (including shipping costs and then return costs, and any storage costs as set out in clause 7.8 ( a ) above), pay any amount you have paid to us under the contractThe money is refunded to you or your credit or debit card company.

 

8. Customer cancels order

All orders cannot be changed or cancelled once confirmed. For any enquiries, please call 9 883 1119 or email to [email protected]Contact Customer Service.

9. Return Policy

9.1 Because the products in the online store are prone to corruption, have a short shelf life or are about to expire when the contract is terminated, the company does not accept returns or exchanges after the products are shipped. Your return request will be accepted only if the product itself is defective or damaged due to the shipping process. Please be sure to consider and ask clearly when placing an order.

9.2 The products sold by Crown Mango Expert are subject to strict quality control, please consume them within the expiration date. In order to maintain the sanitation and safety of food, except for the food itself, which can be returned if it is defective, once it is unpacked, eaten or caused by consumers, the box is deformed or deteriorated due to poor storage. Returns and exchanges will not be accepted.

9.3 In order to protect your rights and interests, please check whether the item is correct and complete immediately after receiving it. If there is any question, please take a photo first and contact the customer service staff immediately. If there is no immediate response within three days, returns will not be accepted.

9.4 If the product is defective due to the delivery process, please report it directly to the delivery person or reject it. Be sure to take a photo to protect your rights and interests, and please contact our customer service staff immediately.

9.5 After the returned product has been inspected and tested, if it is found that the product itself is not defective, the consumer must pay the shipping cost and all related expenses incurred for returning the product to the company.

9.6 Any unreasonable and personal negligence ( buying the wrong product, filling in the wrong arrival date, address , etc. )

9.7 If you have any questions, you may refer to Clause 26 of these Terms and Conditions ” Contact Us ” and contact our customer service staff. We will contact you as soon as possible, please do not send the product back by yourself.

 

10. coupon

10.1 You can use coupons to pay for items on the online store. The coupons and related information are listed below.

10.2 Crown Mango Expert reserves the right to cancel or amend the order, request a different payment method, withdraw or restrict the use of any coupons and / or Your account may be closed at any time without compensation or refund if:

(a) if we have reason to believe that the coupon has been obtained, used or applied in a fraudulent, illegal or other informal manner in breach of these terms and conditions ;

(b) if we have reason to believe that the Coupon is being used to facilitate any commercial purpose, including the resale or export of products purchased from Crown Mango Experts ; or

(c) if we have reason to believe that the use of the coupon is harmful to Crown Mango Expert’s customers, reputation, goodwill, business or operations.

10.3 We are not responsible for lost, stolen or illegible coupons.

10.4 Conditions for redemption of coupons:

From time to time we may distribute coupons that can only be used on the online store:

(a) Each coupon has a specified validity period, can only be redeemed once, and cannot be used in conjunction with other coupons and discounted merchandise ( unless otherwise stated ) . Depending on our sales strategy, we may exclude individual brands from coupons. The current exclusion list can be found here.

(b) Only one coupon can be redeemed per promotion. Crown Mango Expert reserves the right to cancel any subsequent order you place with the same promotion coupon.

(c) If the product you ordered is less than the value of the coupon, no refund or balance will be refunded.

(d) Coupon credits do not accrue interest and have no corresponding cash value.

(e) Coupons must be entered at the checkout page only.

(f) If the credit of the coupon is not sufficient to fully cover the value of the item you are placing in the order, it is recommended that any payment method accepted by us can be used to make up the difference.

(g) For the discount of the coupon, if you choose to return the discount, the discount will not be refunded.Only the actual price you paid by the payment method will be refunded.

(h) Crown Mango Expert may change these terms and conditions on certain coupons. In this case, the latest terms and conditions will apply to the coupon together with the original terms.

( i ) In rare circumstances, Crown Mango Expert may, in its sole discretion, terminate or cancel any coupons issued and shall not be liable for any loss arising therefrom.

11. Disclaimer

11.1 The content displayed on this online store does not provide any warranty, condition or guarantee as to its accuracy. Crown Mango Expert and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties that may be implied by statute, common law or the law of equity, unless expressly stated in relation to it, and to the fullest extent permitted by law. and other terms, and shall not be liable for any damages, including, without limitation, any direct, indirect, special, consequential, punitive or incidental damages; or damages for loss of use, profits, data or other intangible assets, business damage to reputation or reputation; or the cost of purchasing substitute goods and services arising out of or in connection with the use, inability to use, performance, malfunction, or any material posted on this online store, whether such damage may be It is foreseeable that the contract,tort, rights, restitution by statute, common law or otherwise.

11.2 Nothing in these terms and conditions shall exclude or limit Crown Mango Expert ‘s liability for death or personal injury resulting from its negligence, fraudulent misrepresentation and misrepresentation of essential matters or any other liability which cannot be excluded or limited by applicable law Liability for injury.

12. compensation

You agree that we will indemnify, defend and defend against and upon our request to us, Crown Mango Expert ( including its employees, directors, agents, affiliates, licensors and suppliers ) , fully indemnify, defend and defend against your use of this website All liabilities, claims, expenses, damages and losses (including but not limited to attorneys fees) arising out of the Store or any breach of the Terms of Service.

13. Warranty and Complaint Management

1 3.1 Crown Mango Expert shall perform its obligations under these terms and conditions with reasonable skill and care.

13.2 We take customer satisfaction very seriously. You can use these terms and conditions at any time by contacting us via clause 2 7 below. We will try to resolve your concerns as soon as possible and will contact you upon receipt of any related enquiries or complaints. In warranty situations, the manufacturer or supplier must usually be involved, so it may take longer to resolve such inquiries or complaints.

13.3 When it is necessary to issue a complaint case, please describe the object of the complaint as accurately as possible, which can help us better understand and assist you. Where applicable, please try to send us a copy of the order or at least the order number assigned to you in the order confirmation. In rare cases, your email may be filtered to our spam or not reach our mailbox, or the mail we send you may not reach your mailbox.If you do not hear back from us within five ( 5 ) business days, please be sure to contact us further.

14. personal data protection

Please see our Privacy Policy, which is part of these terms and conditions.

15. Circumstances beyond our control (force majeure)

15.1 We are not responsible for any breach of contract, obstruction or delay caused by any cause beyond our reasonable control, including but not limited to:

(a) strikes, lockouts or other industrial actions ;

(b) mass disturbance, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war ;

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic, epidemic or other natural disaster ;

(d) No use of rail, boat, plane, automobile or other public or private transport

(e) inability to use public or private telecommunications networks ;

(f) Decree, law, regulation or action to limit strikes, breakdowns or accidents declared by any government, shipping, postal or other relevant shipping.

15.2 In the event of a force majeure event lasting more than one week, you or we may terminate the contract immediately by written notice and without liability other than for refunds of products already paid for by you and not shipped.

15.3 If we have contracted to supply the same or similar products to multiple customers and we are unable to fully perform our obligations to you due to a force majeure event, we have absolute discretion to decide which contracts we will perform and to what extent.

15.4 Notwithstanding the occurrence of a force majeure event, we reserve the absolute discretion to fully adopt the contractual solution.

16. Precautions

Any notice under the contract shall be given in writing to the relevant party by letter or email to the address or email address last known to the other party :

(a) All notices given by post shall be deemed to have been delivered to the recipient’s address within two ( 2 ) business days of posting.

(b) Any notice by e-mail shall be deemed to have been sent to the e-mail address within two ( 2 ) business days of posting.

In proving this service, it is sufficient to demonstrate that the letter or e-mail has been properly processed and, as the case may be, sent in the form of a prepaid or recorded courier letter, or a delivery report issued or received.

17. intellectual property

17.1 All content contained in or made available through our online store, such as text, graphics, logos, button icons, images, audio clips, digital downloads, event titles and data compilations, are Crown Mango Expert or its content suppliers and are protected by treaty and copyright laws around the world. Crown Mango Expert and its licensors reserve all such rights. You may store, print and display content for your personal use only. You may not publish, manipulate, distribute or otherwise reproduce in any format any content or copies of content provided to you or appearing on this online store, or use such content for any commercial or business purpose.

17.2. In addition, the graphics, logos, page titles, button icons, text and service names contained in or available through the Online Store are trademarks of Crown Mango Expert Store . The trademark of Crown Mango Expert Store may not be used in conjunction with any product or service not offered by Crown Mango Expert , in any way that may cause confusion among customers, or in any way that derogates or damages Crown Mango Expert . All non- Crown Mango Expert trademarks appearing on the online store are the property of their respective owners.

17.3 You must acknowledge us (and any identified contributors) as authors of the content of our website.

17.4 You may not use any part of the content on our website for commercial purposes without the permission of us or our licensors. If Crown Mango Expert becomes aware of any infringement of its intellectual property rights, we do not rule out taking any relevant legal action.

17.5 If you print, copy or download any part of our online store in breach of these terms and conditions, your right to use our online store will cease immediately and you must return or destroy any part of the material produced in a manner we decide. copy. You may not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation provided by Crown Mango Expert or its licensors.

18. website link

18.1 You may link to our home page, but only if you do so legally and without damaging or exploiting our reputation. You are not allowed to establish links in any form, and it is recommended that you contact us, have our approval or endorsement.

18.2 You may not link from any online store that you do not own.

18.3 You may not frame any other webshop on top of that webshop nor create a link to any part other than the homepage of that webshop. We reserve the right to withdraw linking permission without notice.

19. exempt

No failure by us or you to exercise or delay in exercising any right under these Terms and Conditions or the Contract shall be a waiver of such right, nor shall it extend or affect or affect any other or subsequent event, or prejudice any rights or remedies in connection therewith , or in any way modify or reduce our or your rights under these terms and conditions or the contract.

20. Divisibility

If any provision of these Terms and Conditions or the Contract becomes or shall be declared invalid or unenforceable by any court of competent jurisdiction, such invalidity or unenforceability shall in no way affect any other provision or part of any provision, all of which A term and condition or contract can survive without an unenforceable term, that term shall remain in full force and effect.

21. distribute

You may not assign, transfer, renew, charge, subcontract, place any trust in these Terms and Conditions or the Contract or all or any of your rights or obligations under these Terms and Conditions or the Contract or transact in any other way.

22. relation

Nothing in these terms and conditions or the contract shall create or be deemed to create a partnership, agency or employer-employee relationship between you and us.

23. third party rights

No person who is not a party to these Terms and Conditions or the Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if such person has relied on it or either party has obtained consent to such Terms and Conditions or the Contract .

24. Governing Law

These terms and conditions and the contract (and all non-contractual obligations arising out of or in connection with it) shall be governed by and construed in accordance with the laws of Hong Kong. We both agree to submit to the non-exclusive jurisdiction of the courts of Hong Kong.All transactions, communications and contacts between us shall be conducted in English.

25. Mutations

We reserve the right to modify these terms and conditions and our policies at any time and without notice in our sole discretion. These terms and conditions, including any revisions to our policies, will be posted on our online store and will be effective immediately. Continued use of this online store constitutes your default acceptance of the revised terms and conditions.

26. contact us

If users have any questions or want to give us feedback, please contact us through the following contact methods:

Tel: 9883 1119

Email: info@ crownmangohk.com

Address: Studio C11, 8 / F, Block C , No. 489-491 , Hong Kong Industrial Centre , Castle Peak Road, Sham Shui Po, Kowloon